QUESTIONS ABOUT YOUR ORDER
Please email us at email@example.com or call 1-615-471-8101 for any questions about our products or about your order. We are here to answer your questions Monday-Friday from 9am-5pm EST. If you receive our voicemail, please leave a message and allow 24 hours for us to return your call. We are much faster in answering email.
Most of our products are stocked, but some pieces, including all furniture, are made to order. Refer to each product listing for lead-times, and generally allow 4 weeks for furniture orders.
We will process your payment once the moment your order is placed, even for special order and products requiring a lead time. For payment questions email us at firstname.lastname@example.org
We offer our signature free gift wrapping on all eligible products.. To have your piece gift wrapped, please select the Gift Wrap option when adding an item to your cart. Each Gift Wrapped piece comes wrapped in our custom script tissue and placed in a classic brown box, tied in our signature teal silk ribbon with a Reed Smythe & Co. gift card. Please note that not all items can be gift wrapped, such as small ornaments or larger items.
To include a note, please enter the message into the Gift Message box when checking out.
TO THE TRADE
Trade discounts of 10% are offered through our retail shop on furniture and lighting only. Please call 1-615-471-8101 or email us at email@example.com. We cannot process trade discounts online
WHITE GLOVE SHIPPING
White glove shipping is available for most furniture items. If you prefer white glove shipping, please email us at firstname.lastname@example.org immediately after placing your order and we will arrange a quote with one of our preferred carriers.
BY APPOINTMENT SHOP HOURS
Our Nashville shop is open Thursday through Saturday 11 am to 3 pm; however, we are happy to schedule an appointment on days and hours when our shop is not normally open. Contact us at email@example.com if you would like to arrange for a visit outside of our regularly-scheduled hours.